The Little Grand

Assistant Guest Experience Manager

Job Description

Thrive Companies, the parent company of The Little Grand, is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARY

The Assistant Guest Experience Manager (AGEM) role is key in ensuring a high-quality guest experience through space-making, event execution, ordering, and team mentorship across The Little Grand Market (TLGM). This role integrates Thrive’s brand identity into daily operations, supports event activation, oversees ordering logistics, and mentors the General Utility (GU) team. This position requires creativity, strong organizational skills, operational awareness, and a team-first mindset.

REPORTS TO: Director of Food and Beverage, Senior Guest Experience Manager, Guest Experience Manager

RESPONSIBILITIES AND DUTIES

1. Event Planning and Execution

• Liaise with Thrive Events to execute pre-planned events and coordinate event operations with the rest of the team.
• Participate in weekly BEO meetings and execute the “Beyond the BEO” Asana form for every event.
• Complete and distribute an “Event One Hitter” for each event to help clearly outline all logistics, assignments, and contacts related to the operations team.
• Ensure all events are added to 7Shifts and appropriately staffed.
• Create custom cocktail or beverage offerings when needed, coordinating with the Beverage Experience Manager.
• Participate in guest-facing roles during events and actively look for ways to improve guest engagement and operational flow.

2. Space Making & Brand Representation

• Translate Thrive’s brand standards into the physical space and operations, ensuring a consistent and engaging guest experience.
• Add thoughtful and seasonal design elements such as community boards, employee features, and plant care.
• Act as a connector between Thrive teams and external partners (CEAs, The Athletic, Community Managers) to foster a sense of community.
• Oversee the upkeep of the outdoor park and send weekly reports to the Senior Guest Experience Manager (SGEM) on its condition.

3. Ordering & Inventory Management

• MAM (Market Area Maintenance):
  • Refine and maintain order guides.
  • Build strong supplier relationships to negotiate pricing.
  • Create and manage delivery schedules and subscriptions.
  • Order within allocated budgets and identify cost-saving opportunities.
  • Work with partners to fulfill product needs and maintain stock of dry goods, chemicals, and food service items.
  • Support GU Leads in fulfilling order guides and tracking through EOD reports or Asana.

4. General Utility (GU) Team Leadership

• Mentor GU Leads, helping them manage their teams and uphold Thrive standards.
• Lead quarterly GU team meetings to align priorities and training.
• Ensure 7Shifts task lists are completed and reinforce accountability through regular check-ins.
• Approve or adjust staffing schedules to align with business and event needs.

5. Daily Operations

• Actively engage with guests and team members to enhance the experience.
• Manage call-offs and shift coverage as needed.
• Serve as the liaison for chef partners when SGEM is unavailable.
• Receive and manage deliveries, maintain tidy stock and trash areas, and ensure cleanliness of guest areas and restrooms.
• Oversee cash handling (change and petty cash), POS maintenance and corrections, and time entry adjustments.
• Ensure side work and weekly closing tasks are completed and documented.
• Assist in space readiness for health inspections and closing protocols during holidays.
• Support equipment issues and submit maintenance requests via Entrada as needed

Note: This role may involve additional responsibilities not listed here. The Assistant Guest Experience Manager 1 may delegate tasks but is ultimately responsible for their completion and success. The role requires adaptability, proactive communication, and collaboration with multiple departments to uphold Thrive’s hospitality and operations standards.

SKILLS, EDUCATION AND EXPERIENCE

• Must be 21 years or older.
• Previous restaurant, bar, or hospitality management experience preferred.
• Ability to maintain a flexible schedule with daytime, and evening shifts.
• Eagerness to learn and expand on coffee and bar knowledge.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Effective time management skills to manage a busy work environment. The ability to schedule and organize multiple jobs is critical.
• Ability to lift, stand, and reach for entirety of the scheduled shift.
• Ability to handle cash and manage the register.
• Excellent problem solving ability in high energy environments.
• Passion for local cuisine and creating memorable moments
• Social media savvy and marketing expertise

BENEFITS

• Benefits which include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, phone allowance, and free gym membership.