Client Experience Associate

Job Description

Thrive Realty is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARY

The Client Experience Associate is a vital member of the Homes by Thrive sales team, acting as a connector across marketing, operations, systems, and sales support. This role blends administrative duties with creative coordination and client-centric execution. The primary goal is to increase the effectiveness of our Client Experience Managers (CEMs) by managing essential back-end tasks, executing marketing and CRM efforts, and enhancing digital presence and lead engagement.

REPORTS TO: SVP of Realty

RESPONSIBILITIES AND DUTIES

Objectives of this Role inclue but not limited to:

• Support top-of-funnel lead engagement and campaigns to convert inquiries into sales opportunities.
• Coordinate marketing and brand-related efforts in collaboration with Thrive’s internal departments.
• Manage operational tools and systems that enhance the client journey and improve internal workflow.
• Support the launch of new communities, sales efforts, and inventory readiness.
• Free up licensed Client Experience Managers by executing backend tasks and administrative responsibilities.

Daily and Monthly Responsibilities Include but not limited to:

• Support lead engagement by managing lead activity, qualifying inquiries, and maintaining contact records.
• Coordinate marketing efforts and asset organization in collaboration with the Brand Experience team.
• Assist with website and listing updates to ensure accurate and compelling online presence.
• Help plan and execute events and communicate with external partners to support co-branded initiatives.
• Administer operational tools and systems, supporting team efficiency and client experience.
• Contribute to new community launches by preparing documentation and coordinating readiness across teams.
• Maintain model home and inventory presentation standards; track and escalate maintenance or staging needs.
• Provide administrative support to the sales team, including scheduling, reporting, and internal resource management.

SKILLS, EDUCATION AND EXPERIENCE

• Bachelor’s degree in marketing, business, real estate, communications, or a related field preferred.
• Experience with CRM platforms (HubSpot preferred) and digital communication tools.
• Highly organized with strong time management and task execution skills.
• Strong verbal and written communication with attention to tone and brand consistency.
• Collaborative team player with a problem-solving mindset and eagerness to learn.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Adaptability and drive to support a growing department across multiple communities and projects. ???????

BENEFITS

• Full-time, salaried employment, bi-weekly pay schedule
• Benefits including health, dental and vision insurances, 401K with match, generous PTO, apartment discounts, and free gym membership.

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