Job Title: Leasing Specialist

Company: Thrive Companies

Department: Community Management/Shared Services

Reports To: Leasing Manager

Job Summary

As a Leasing Specialist, you'll play a vital role in driving the sales process, leading to success across Thrive's portfolio of apartment communities. You'll tour sites located throughout Columbus, OH, helping properties elevate performance by refining leasing strategies and delivering best-in-class experiences to future residents.

Essential Job Duties and Core Responsibilities

• Engage in all facets of the leasing process, which includes managing leads, following up on property tours, utilizing closing techniques, and facilitating application completion.
• Maintain comprehensive documentation of all leasing activities within the property management software, ensuring accurate notes, effective lead tracking, and thorough follow-up records.
• Collaborate with community teams to meet both individual property and overarching community leasing objectives.
• Enhance market understanding by conducting competitor analyses and maintaining current records of local offerings and market trends.
• Cultivate a profound knowledge of each community's distinctive features, floor plans, and amenities to optimize leasing performance and maximize revenue generation.
• Serve as an active and engaged member of the onsite office team, providing essential sales and customer service support as required.
• Carry out any additional duties as assigned

What your day will be:

• Swiftly and effectively respond to all assigned inquiries, ensuring that every interaction reflects a commitment to exceptional service.
• Cultivate a profound understanding of both site-specific and competitor leasing trends, as well as traffic patterns and available products, empowering strategic decision-making and market positioning.
• Confidently guide prospects through the leasing process by skillfully asking for the sale on an apartment home or securing a reservation on the waitlist.
• Meticulously verify that all lead information is accurate and complete within the property management software, upholding the highest standards of data integrity.
• Engage all prospects through timely follow-ups via text, email, or phone, nurturing leads and fostering a personal connection.
• Clearly articulate the resident selection criteria and screening procedures to prospective applicants, ensuring they feel supported and informed as they navigate the application process.
• Propose dynamic sales initiatives, enticing specials, engaging open houses, grassroots marketing efforts, and vibrant social events designed to spark interest and draw in new residents.
• Actively participate in weekly sales rallies with the Leasing Manager, analyzing prospects who did not convert and collaboratively addressing any product, pricing, promotion, or placement challenges.
• Conduct competitive shops of relevant properties quarterly, utilizing the designated shopping tool to remain attuned to market dynamics and enhance our leasing strategies.
• Prepare diligently for professional evaluations each quarter, striving to not just meet but exceed performance standards and demonstrate your commitment to excellence.
• Deliver indispensable support and assistance for all community customer service efforts, helping to create a welcoming and enriching experience for all residents.

Who you are:

• Embracing the opportunity to work both independently and collaboratively creates a dynamic and rewarding job experience. As a self-driven team member, you'll take pride in ensuring that every lead, call, email, or tour is followed up with thoughtful next steps.

• Embracing the opportunity to work both independently and collaboratively creates dynamic and rewarding job experience at Thrive Companies. As a dependable team member, you'll take pride in ensuring that every lead, call, email, or tour is followed up with thoughtful next steps.

• This role invites you to cultivate a strong sense of responsibility, ownership, and accountability, all while showcasing exceptional customer service skills that leave a positive impact on clients. Flexibility is key in our fast-paced environment, where priorities can shift quickly, including the occasional need to step in after hours to meet our clients' needs, it's all part of what makes this work exciting!
• Maintaining an impressive average closing ratio of 38% throughout the year is a fantastic goal, and you’ll thrive on the details, accuracy, and organization that help you juggle multiple tasks efficiently. Safety is paramount, and your commitment to adhering to policies ensures everyone remains secure.
• You’ll also have the chance to shine with robust interpersonal skills, expressing yourself clearly through both verbal and written communication. Your positive attitude and “get it done” mindset will be invaluable, especially in high-pressure situations or emergencies. Being a self-starter with the initiative to take ownership of your projects is a huge asset.
• Additionally, your ability to quickly learn and master lead management software programs will empower you to succeed. Together, we can create a vibrant and thriving environment that fosters growth and innovation.

Qualifications and Skills

• High school degree or equivalent required, bachelor’s degree is preferred.
• Previous work in leasing, sales or customer service. Experience supporting multiple properties or markets strongly preferred.
• Familiarity with multi-phased communities a plus
• Familiarity with Entrata, EliseAI and AIRM strongly preferred

Perks and Benefits

• Vehicle stipend
• Uncapped commission potential
• Retirement plan and company match
• Full suite of health benefits
• Philanthropic opportunities and engagement
• Parental and family leave
• Base Salary for this role is $43,800 per year plus vehicle stipend and sales commissions.