ASSISTANT COMMUNITY EXPERIENCE MANAGER

Job Description

Thrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that ?ll our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARY

The Assistant Community Experience Manager is responsible for the day-to-day operations of the community. The Assistant Community Experience Manager helps to achieve all operational and financial aspects of a property and ensures that the operation of the property complies with Company policies, procedures, and vision by creating an engaging resident experience that is focused on improving residents’ lives and their communities.

REPORTS TO: Community Experience Manager

RESPONSIBILITIES AND DUTIES

Duties will include, but are not limited to, the following:

• Supports and assists the Community Experience Manager in overseeing and managing the financial and operational functions of the property.
• Prepares lease agreements and maintains resident files.
• Processes rent payments, work orders and purchasing.
• Builds relationships with residents and locals within the community.
• Build and maintain property occupancy by effectively retaining residents and successfully marketing property to attract new residents.
• Convert prospects to applicants and assist them through move in and beyond.
• Evaluate market conditions and consult with Community Experience Manager regarding market rents, resident retention initiatives, renewal rates, etc. according to market trends.
• Provide customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests.
• Coordinate resident activities and correspondence.
• Maintain adherence to annual budgets.
• Maintain curb appeal by walking/inspecting property and vacant units.
• Ensure community is compliant with all company policies and procedures, as well as any applicable regulations.
• Other functions, projects and tasks as designated by the Community Experience Manager.

SKILLS, EDUCATION AND EXPERIENCE

• BA/BS degree preferred and a minimum of two to three years of assistant property management experience is required.
• Proficiency in Microsoft applications is required.
• Experience with Entrata Software preferred.
• Strong communication skills to interact in a positive manner with the residents and community.
• Knowledge of state and federal regulations (Fair Housing, Americans with Disabilities Act, Fair Credit Reporting, and other laws and regulations governing multi-family housing operations).

BENEFITS

• Benefits which include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, and free gym membership.