Thrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that ?ll our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARY

The Community Experience Manager manages the day-to-day operations of assigned communities, including managing the team members, daily activities, and resources of the community to achieve established budgeted financial and operational goals. The Community Experience Manager ensures that the operation of the community complies with Company policies, procedures, and vision by creating an engaging resident experience that is focused on improving residents’ lives and their communities.

REPORTS TO: SVP of Community Experience

RESPONSIBILITIES AND DUTIES

Duties will include, but are not limited to, the following:

• Create an engaging, authentic, and genuine experience for prospects and current Residents.
• Lead, manage, direct, and develop leasing and maintenance staff.
• Provide an exceptional experience, including managing resident retention, monitoring timeliness and quality of work orders and ensuring aesthetic standards are maintained for all aspects of the community.
• Ensure community meets all monthly, quarterly, and annual financial and operational targets.
• Knowledge of rental market and ability to create leasing strategies and campaigns specific to market.
• Oversee and participate in all leasing and marketing activity, including executing the sales process accurately and appropriately.
• Responsible for setting and ensuring team is achieving leasing and occupancy goals.
• Ensure community is compliant with all company policies and procedures, as well as any applicable regulations.
• Efficient and timely processing of all required administrative forms, reports, and related information.
• Responsible for collection of delinquent rent, eviction filings, and ensure all tenant landlord laws are being followed.
• Courteous, sympathetic, and efficient handling of resident requests and complaints.
• Develop and implement Resident Programming.
• Responsible for seeking educational opportunities and self-improvement for personal growth/development.
• Other functions, projects and tasks as designated by the Regional Manager.

SKILLS, EDUCATION AND EXPERIENCE

• BA/BS degree preferred and a minimum of one to five years of property management experience is required.
• Proficiency in Microsoft applications is required.
• Experience with Entrata Software preferred.
• Strong communication skills to interact in a positive manner with the residents and community.
• Knowledge of state and federal regulations (Fair Housing, Americans with Disabilities Act, Fair Credit Reporting, and other laws and regulations governing multi-family housing operations).

BENEFITS

• Benefits which include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, and free gym membership.